Excellence in operations and increasing organizational efficiency require defining optimal processes, which is why over the past few decades, the topics of quality management and assurance and world-renowned standards in this field have been popular with organizations. However, some of the standard solutions offered to organizations for this issue are so overwhelming and sometimes disproportionate to the organization’s current needs and unnecessary that they discourage or frustrate managers who are struggling and looking for short-term, quick-return solutions or solutions. In order to transform the performance results of organizations, increase productivity, and reduce resource waste, Sobhe Omid is forced to enter the management and review of organizational processes. To ensure the efficiency of processes, he has designed various tools such as OLA (Operation Level Agreement) and SLA (Service Level Agreement) dashboards. At the same time, based on his experience in various organizations, he can design or re-engineer processes based on best practices.